Returns & Refund Policy

As all our products are custom-made to order, we do not accept returns or offer refunds for change of mind.

However, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will assess the situation and offer a suitable resolution, which may include a replacement or repair.

Before confirmation of order, we recommend carefully reviewing all custom details (spelling, sizes,font, colours, and design). 

We understand that at certain times customers might need some changes to their order. We would accept any changes to the order only within 24hrs from confirmation/payment, but after 24hrs, changes will not be possible. 

For custom orders a mock will be sent to you via email within 24hours and production will only commence upon approval of design.